FAQs

Who is Lion Rock Online Limited?

Lion Rock Online Limited is the online home of all things Buzzy Bee!  We are a specialist online retailer.  Our goal is to showcase the best available products featuring the Buzzy Bee, Mary Lou and Buzzy Bee & friends characters.

Lion Rock Online Limited is 100% owned by Lion Rock Ventures Limited, the parent company of the Lion Rock Group of companies.  Lion Rock Ventures Limited is owned by a group of 31 New Zealand shareholders.  Lion Rock Group owns the intellectual property associated with NZ's icon toys Buzzy Bee and Mary Lou and the Buzzy Bee, Mary Lou and Buzzy Bee & friends brands.   

How can we contact you?

Email us at sales@buzzybee.co.nz. We welcome feedback whether good or bad as we are committed to providing the best website for customers wanting to buy products featuring our much loved characters.

Do you have a physical shop?

No. We dispatch most goods from our third-party warehouse in Penrose, Auckland.  Some specialty goods (e.g. fine art prints) may be dispatched from speciality warehouses.

Order processing times?

Our orders are processed by our warehouse (B2C Logistics) on Mondays, Wednesdays and Fridays at 2pm on each of these days.

We try to keep most product categories listed in stock at all times. If we are temporarily out of stock we will put a message on the website to inform you or withdraw the item from sale until we restock our supplies. 

There are some specialist product categories that we do not hold in stock but order these direct from our suppliers as soon as we receive your order.  This will be stated on the product descriptions.

In some cases this will impact on the expected delivery times for your order. 

Free Buzzy Bee gift wrap and cards

We are delighted to be able to provide you with a free gift wrap service where your purchases will be gift wrapped in Buzzy Bee wrapping paper and a small Buzzy Bee gift card with your personalised message will be included if you desire.

Do you deliver overseas as well as to customers in New Zealand?

Yes, we deliver to New Zealand and all parts of the world.

How do I pay for my order?

Initially orders must be paid for using the PAYPAL settlement system or by direct debit to Lion Rock Online Limited's bank account.

Are your products made in New Zealand

Suppliers of some product categories are based on New Zealand while others are outside New Zealand.  The origin of all products are clearly marked on the packaging.

The genuine Buzzy Bee pull along toy is now made in China because it was impossible to keep the retail price the same and continue to make it in NZ.

What do I do if I receive a product that is faulty?

Please let us know immediately if you have any problems with a faulty product by emailing sales@buzzybee.co.nz.  We want to maintain the highest quality standards for all products made that feature our brands.  We will do our best to solve your problem immediately.  Our licensees are required to meet product quality and product safety standards for any products they are licensed to have made.  We aim to have no faults with our products and we really appreciate you letting us know as soon as possible if there is a fault.